I got the inevitable call from Bell retention asking what they could do to make me change my mind. They usually do that a day after you call to cancel. To make a long story short, I basically said, unless he was offering to let me keep my current services and pay only for the internet ($95) to save me the trouble of packaging up the equipment being returned, not to bother trying. Basically, for 2 years I've given them the opportunity to *fix* my service; 12 months ago I tried canceling only to find out that I had another year to go -- so they had 12 months after I already said I was thinking of canceling. Nothing in the "offer" meant to keep me aimed at *fixing* the root problems (periodic video signal drop-outs at the PVR, poor WiFi reception in at least one upstairs rooms, intermittent wifi interruption).
During this phone call I also found out that, when they switched me from the three-service bundle to just internet and home phone service, they put me on a home phone service which would have been $81/month!!! It was impossible to determine, from the e-mail confirming the changes, what my going forward monthly fee would be but apparently it would have been $176 ($95 for internet, $81 for home phone). I asked him to repeat that several times. I am going to contact the CRTC about this. Home phone is essential service. I was paying $25/month which included $20 off for the three-service bundling discount, so how can you jump from a $45 service (which is ridiculously overpriced for bare-bones, no caller id, no voice mail, nothing) to $81???! The only possibility I can think of is that they bumped me up from my bare bones plan to a gold plan; sounds like bait-and-switch.
Anyhow, I will still try to figure out why they told me that the $95 150Mbps service was the lowest one they could offer with unlimited internet, when their web page says $80 for 50Mbps is the lowest. And when Covid is resolved and Rogers can send a tech I will probably be switching to their $85 75 Mbps service.
So I went to the SuperStore to talk to the guy in the Mobility Shop about porting my home number over to my Public Mobile plan, but it turns out he only knows how to do that for new accounts and not for existing ones. So I get back home and check out the Public Mobil forum and it turns out you may be able to do this yourself -- just login to your account and click on the "Change Number" link in your profile. That leads to an online form where you can either pick a new number or an existing mobile or landline number. Filled in all the info and it gave me thumbs up -- now I just have to wait, I guess. Over in one of the forum threads they were saying how it takes 2-3 days (during which time I guess your home phone number still works, as does your mobile. One guys said it took upwards of 2 weeks. Weird, but whatever. I guess I could have kept my "landline" and switched to a third party provider (I recall seeing $7/month for unlimited Canad/US) but, honestly, why bother. I like my original Kanata 599 number, and there's not need to keep the other (extra) one. It'll be a little work updating all my contacts and also re-routing all the people who have the old home number (e.g. dentist, doctor, etc.) but I'll handle those one at a time.
Now I need to shop for a new cordless phone set with link-to-cell and a better wifi router, plus instructions on how to re-configure the HomeHub 3000 to work with an external wifi router.