Except it detects a set-top problem and says to call xxx-xxx-xxxx (no sh*t, Xs and not an actual number) and that the STB will auto-reboot at the end of self test.
I run back downstairs to let the agent know the latest. Then back upstairs to check the ST. The remote is not working, it is telling me something about not finding the VAP and some instructions involving navigating the menu, except the remote doesn't work.
Run back downstairs to update the agent on the latest but the agent left and now I have to wait for a new agent. And then when the new agent finally appears he says "Thank you for choosing Bell. How may I help you" or something like that.
So I have to start from scratch???!